IT Analyst SAP FI/MM

31/12/2013

Description:
• The EMEA Procure-to-Pay (P2P) Service Management organization is responsible for the IT production support of the Procure-to-Pay applications for European affiliates. The technology in scope is SAP (integrated into WebMethods).
• You will be part of the SAP Support Team of the IT Service Management organization in EMEA, providing level 2 and level 3 support.
• You will work with the Customer Service Team (helpdesk level 1) located in Prague, the European Business Partners and customers, the Master Data team in the Shared Service Centre and the other SAP experts of the Service Management organization.
• Your main role consists of responding to user questions/requests and monitoring the processing of AP documents (PO / GR / Invoice & Payment).
• Involvement in configuration of new enhancements (customizing), defect fixes and master data type changes within the Accounts Payable area are part of the scope.
• The SAP Solution is ECC6 Ehp4
• You will report into the IT P2P Service Manager

Responsibilities:
• For answering IT related questions if the Customer Service Team cannot answer (SAP Procurement and Accounts Payable and SAP Technical, Workflow and MM/FI related related questions)
• For analysing IDOCs (Inbound and Outbound) and reprocessing of IDOCS
• For mass uploads of master data
• For investigating and help solving integration issues with central, local and third party systems.
• For monitoring our generic P2P mailbox
• For processing TRFC issues and workflow queues
• For monitoring the MM and FI SAP Jobs
• For analyzing and resolving reconciliation issues
• For getting engaged in user management related activities
• For checking electronic incoming invoice issues.
• For checking invoice autoposting difficulties
• For checking SOST (SMTP connection of mail server)
• For helping to make an impact assessment of bugs and small enhancements and properly interacting with other work streams involved.
• For escalating where appropriate

Technical skills:
ABAP 3+ Yrs.
IDOC * 3+ Yrs.
SAP FI * 4+ Yrs.
SAP MM * 4+ Yrs.

Personal skills:
- Some flexibility in working hours is required (occasional over-time or weekend/holiday work); - Accepts personal responsibility
for client satisfaction; - Strong tracking, coordination and project planning skills; - Establishes and manages engagement
objectives, expectations and quality plan; - Ability to identify and implement process and/or application improvements; - Strong
analytical and problem-solving skills; - Must be able to work on multiple simultaneous tasks with limited supervision; - Quick
learner, motivated self-starter; - Excellent customer service, interpersonal, communication and team collaboration skills; - Able to
follow change management procedures and internal guidelines; Methodology/Certification requirements: - Master and/or Bachelor
Degree in Mathematics, Engineering, Computer Science, Chemistry or Bioinformatics OR equivalent through experience.
Advanced course work in technical systems plus continued education in technical disciplines is preferred; - Additional
certification is a plus; Language proficiencies: - English spoken and written; - Dutch is a plus;

16/06/2013